Sunday 20 January 2019
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businessdaily - 6 month ago

Customer satisfaction down to 64%

Zimbabwe s customer satisfaction index ranking for 2018 has declined by 11,8 percentage points to 63,7 percent, an indication that customers are generally not happy with the quality of goods and services local firms offer.This is according to the latest National Customer Satisfaction Index (NCSI), which is carried out by the Chartered Institute of Customer Management (CICM) in collaboration with S...

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